11:42 PM somewhere over the Pacific in between Russia and Alaska.
Or so the digital map on my monitor tells me.
2019 has been a heck of a year: changes to the Games, changes to our own company, changes (and challenges) to myself personally as I’ve forced myself to grow and learn new things.
There are, innumerable things I’m quite literally unequipped to figure out as a 33-year-old CEO who has no idea what he’s doing 99% of the time. However, on this flight from China back to the U.S. where I land in the good ‘ol US of A for a Whopper-sized 90-minutes before boarding another flight to London then another to Dubai, taking the most circuitous route around the globe known to man, I’m reminded of one very important thing I set out to do when I started Morning Chalk Up: give people a voice. I wanted individuals to feel like they were part of a community alive enough to listen and I wanted to create a company that championed that.
I wrote the newsletter by myself for two and a half years without taking a break, and during that time I received a lot of feedback. LOTS. OF. FEEDBACK. I read every incoming message then, and still today I read a majority of comments that come in. Apparently, spelling is not my strong suit.
But during that time I developed a rule that every reader, regardless of how asinine their message was, we would endeavor to help and respond.
My word of advice to anyone in a position of frequently receiving feedback is this: never take for granted individuals who care enough to comment. “If they’re critiquing they care,” I tell myself. The opposite of love is indifference, and so I value even the smallest interest and investment in how we’re performing as a company. I hold fast to the belief that passionate observers are capable of keeping us accountable and ultimately improving if we’re willing to listen.
This brings us around to me underlying point: I’d love to hear more about how we’re doing and how we can improve. If you can take a couple of minutes and share your feedback in this one question survey, I’d be grateful. I actually read these messages and it helps form new ideas for how we approach content.
If we can ever improve or do better, please feel free to drop me a note at Justin@morningchalkup.com.
P.S. The newsletter is getting a redesign and I can’t wait to show it to you all very soon.
Justin LoFranco
Founder and CEO
|